Document covering general usage of AMS.
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Write down customer details when someone visits, calls, or messages about a car
Keep track of what’s happening with each customer (like where they are in the “buying a car” steps)
Book and record test drives, so the customer gets reminders and the dealership knows which car is out
Mark a car as sold and schedule delivery, so the right messages and tasks happen automatically
Manage which cars are available, and how to loan a car and bring it back safely (including checks and signatures)
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